Every product has a story, and every user has a breaking point. Here is a closer look at selected projects: the messy realities I uncovered, the critical pivots I made, and the impact of those decisions.
Diary study on a Web3 node client setup, testing complex cryptographic infrastructure against the operational realities of node operators.
Usability research on a native Bitcoin borrowing protocol, testing real-world liquidity management against deep-seated counterparty anxiety.
Usability research on a non-custodial Bitcoin bridge, evaluating complex cryptographic safeguards against traditional user mental models and "bridge anxiety".
Explorative user research on Bitcoin-to-Ethereum asset holders, mapping structural behavioral traits, systemic bridge anxieties, and the trade-offs of decentralized utility.
Exploratory user research on decentralized node operators, evaluating the operational balance between heavy technical workloads and financial liquidation risks.
Usability research on a decentralized network insurance layer, tracking complex yield mechanics, lockup timelines, and asset-wrapping paradigms against elite DeFi operators.